WARD · HELP
Ward Support
Having trouble with detection, permissions, smartwatch alerts or a subscription? Send us the details and we’ll help investigate.
[email protected]Include with your message
- Your phone and smartwatch model
- Operating system and Ward version
- Steps that reproduce the problem
- A screenshot, if it does not contain sensitive information
Subscriptions
Purchases, renewals and cancellations are managed by the App Store or Google Play account used for the purchase. Include the platform and approximate purchase date when contacting us; do not send payment card details.
Important
Ward is an awareness aid, not radar, a certified security system or an emergency service. Detection can be missed or incorrect. For immediate danger, contact the appropriate local authorities.
For information about camera, microphone and support data, read the Privacy Policy. Subscription, renewal and liability terms are set out in the Terms of Use.